Job Description

Title: Bilingual Patient Access Center Representative

Location: 3051 N Commerce Pkwy, Miramar FL

Compensation: $15 - $16

Interview process: One onsite interview

Hours: Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours

Start date: 2/16

Must haves

• 6 months-3+ years of call center experience
• Bilingual in English and Spanish
• Interested and able to work in a 100% phone support role
• Technically savvy and quick to pick up computer operations (email, phone systems, documentation platforms)
• Able to commit to the schedule - Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours
• Able to pass a background check including misdemeanors and felonies
• Able to pass a drug screen including marijuana

Plusses

• Previous healthcare experience
• Experience with Epic EMR
• Exposure/knowledge of Talkdesk contact center platform

Day-to-Day:

Insight Global is seeking 20 Patient Access Center Representatives to join a healthcare system in Miramar, Florida. This Patient Access Center is responsible for answering calls for 50+ offices that are part or affiliated with the hospital system. The hospital system is migrating an additional 50 offices to their phone system and their team is urgently hiring. The PAC Representatives are responsible for answering all phone calls for the offices including patient appointments, prescription refills, rescheduling an appointment, following up on results, etc. The PAC will document these phone calls within the Talk desk system, complete the request or escalate the call if deemed necessary. The PAC team typically receives 100,000 phone calls per month and an average of 150-200+ calls per week for each Representative to handle. The ideal candidate will have prior customer service or call center experience working within a 100% phone support role and is technically savvy or able to learn computer systems quickly. The PAC team works on site everyday within one of the hospital’s corporate offices.

Compensation

$15 to $16

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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