Job Description

Role Summary:

We are searching for a talented, motivated and highly detailed Catering Venue Manager to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26™ Premium Hospitality Programs.

As a Catering Venue Manager, you are responsible for coordinating and managing all catering operations across the set venue, ensuring consistency, quality, and profitability. You will support the Venue Operations & Catering teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as:

Key Responsibilities:

• Oversee the execution of catering service that align with FIFA World Cup 26™ objectives, ensuring consistency, cultural relevance, and quality across all spaces within the venue.
• Execute catering delivery strategy, staffing models, and service expectations by venue type following narratives set forth by core On Location Catering Team.
• Collaborate with culinary and logistics teams to ensure narratives are realistic and executable under live-event conditions.
• Implement strategic initiatives to elevate guest satisfaction through innovative food and beverage offerings, streamlined service delivery, and personalized hospitality experiences.
• Lead the evaluation process by gathering guest and stakeholder feedback to identify opportunities and implement continuous service improvements.
• Develop and manage detailed project timelines to ensure deliverables are met in alignment with organizational goals and client expectations.
• Proactively identify potential issues and lead on-site troubleshooting to ensure flawless event execution from planning through live operations.
• Work with Performance team to help create and oversee tournament time reporting.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

You Have These:

• 3–5 years of progressive, full-time experience in the catering or hospitality industry, with a focus on multi-unit operations, and staff leadership.
• Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands-on experience.
• Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently.
• Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency.
• Maintains composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments.
• Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams.
• Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities.
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Conversational English as a minimum
• Legally able to work with no sponsorship assistance in venue location.
• Ability to pass Accreditation process.

*This role will be paid as a weekly rate, based on 40 hours per week.

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