Job Description

About the Role

We are seeking a highly skilled AthenaOne Subject Matter Expert (SME) Systems Analyst with ambulatory care and Meditech experience to join our growing IT Applications team. This role is critical to supporting and optimizing our clinical and operational systems, ensuring seamless integration across platforms, and driving provider adoption through workflow optimization.

As an Athena SME, you will serve as the go-to resource for Athena Ambulatory configuration, support, and optimization, while also leveraging your Meditech expertise to ensure effective interoperability between systems. You will collaborate closely with clinical, operational, and technical stakeholders to deliver high-quality solutions that improve patient care, provider efficiency, and organizational outcomes.

Key Responsibilities

• Serve as the Athena Ambulatory Systems Analyst SME, providing expert-level support, analysis, and configuration.

• Collaborate with clinical and operational teams to identify workflow gaps, design solutions, and implement system enhancements.

• Support Meditech integration initiatives, including interface development, testing, and ongoing maintenance.

• Act as liaison between IT and clinical departments to translate technical requirements into user-friendly solutions.

• Lead troubleshooting efforts, root cause analysis, and resolution of system issues across Athena and Meditech.

• Manage ServiceNow tickets, system upgrades, testing, and change control processes.

• Assist in the development of training materials, provider onboarding/offboarding processes, and go-live support.

• Analyze and optimize workflows for documentation, order entry, inbox management, and reporting.

• Ensure compliance with healthcare IT standards, data integrity, and patient safety requirements.

• Participate in cross-functional projects, steering committees, and optimization initiatives.

Qualifications

• Bachelor’s degree in Information Systems, Healthcare IT, or related field (or equivalent experience).

• 5+ years of experience with AthenaOne (Ambulatory), including build, configuration, workflows, and reporting.

• Proven experience with Meditech Expanse (or other Meditech platforms), including integration and interface support.

• Strong understanding of healthcare operations, ambulatory workflows, and clinical documentation practices.

• Hands-on experience with HL7, Cloverleaf/Rhapsody, or other interface engines a plus.

• Excellent problem-solving, communication, and customer service skills.

• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Experience collaborating with providers, clinicians, and operational leaders.

Preferred Skills

• Knowledge of additional EMR/EHR platforms (Epic, Cerner, Allscripts, NexGen, etc.).

• Familiarity with Athena reporting tools, Snowflake, and Tableau for analytics.

• Experience with compliance requirements (HIPAA, HITECH, Article 28).

• Prior experience supporting provider training, onboarding, or optimization initiatives.

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