Job Description

Job Responsibilities:

• Data entry into excel spreadsheet.
• Contact information collection and documentation.
• Document information gathered.
• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
• Ensures compliance with all BD policies and procedures.
• Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
• Make Outbound calls to various customers to verify if field action notifications have been received.
• Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
• Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
• Raise any escalated concerns to the next level of management.
• May perform other duties as required.

Must haves:

• Must have strong Microsoft Excel/Outlook skills
• Experienced in customer service or complaint intake
• Experience in regulated industry is a plus

Education and Experience:

• Associate degree preferred.
• High school degree required.

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