Complaints Specialist Job at Indotronix Avani Group, Franklin Lakes, NJ

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  • Indotronix Avani Group
  • Franklin Lakes, NJ

Job Description

Job Responsibilities:

  • Data entry into excel spreadsheet.
  • Contact information collection and documentation.
  • Document information gathered.
  • Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
  • Ensures compliance with all BD policies and procedures.
  • Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
  • Make Outbound calls to various customers to verify if field action notifications have been received.
  • Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
  • Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
  • Raise any escalated concerns to the next level of management.
  • May perform other duties as required.

Must haves:

  • Must have strong Microsoft Excel/Outlook skills
  • Experienced in customer service or complaint intake
  • Experience in regulated industry is a plus

Education and Experience:

  • Associate degree preferred.
  • High school degree required.

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