Job Description

About Us:

Join Broadleaf Results, an Aleron company. Aleron is a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.

At Broadleaf Results, our people are our greatest asset. With over 60 years of experience in workforce solutions, we create an environment where employees thrive, grow, and succeed with the tools, training, and mentorship they need.

What Broadleaf has to offer:

• Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k)
• PTO, plus 10 paid holidays

Job Summary:

We're hiring a Program Manager to support one of our key MSP programs onsite in East Aurora, NY. This is a hands-on role focused on contingent workforce fulfillment, where you'll serve as a key liaison between hiring managers and our network of approved staffing suppliers. You'll play a critical role in ensuring positions are filled accurately, efficiently, and in alignment with client expectations.

Success in this role requires a strong blend of relationship management, operational excellence, and proactive problem-solving within a fast-paced, client-facing environment.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for all contingent labor requisitions from intake through onboarding
• Collaborate with hiring managers to validate job requirements, set expectations, and guide them through the MSP process
• Partner with approved staffing suppliers to drive candidate submissions, address bottlenecks, and ensure compliance with program standards
• Manage job postings, candidate pipelines, interviews, offers, and onboarding activities using a Vendor Management System (VMS), preferably Workday VNDLY
• Track fulfillment progress and evaluate supplier performance against service level agreements (SLAs), escalating issues when necessary
• Monitor requisition activity and key performance indicators (KPIs) to ensure overall program health and efficiency
• Maintain accurate documentation, support reporting needs, and contribute to ongoing process improvements

Qualifications and Skills:

Required:

• 5+ years of experience in recruiting, staffing operations, or MSP program delivery.
• Solid understanding of contingent labor and supplier-driven staffing models.
• Experience working within a Vendor Management System (VMS) is required; Workday VNDLY is strongly preferred.
• Demonstrated ability to work directly with hiring managers and suppliers to manage requisitions, troubleshoot delays, and ensure fulfillment.
• Strong communication, follow-up, and organization skills.
• Comfortable working independently in an on-site client-facing role.
• A valid driver’s license and clean driving record are required.

Physical Demands, Work Environment, and Travel:

• This role operates in a modern work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.
• The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.
• Occasional domestic travel may be required to represent the company, based on business needs.

Additional Information:

• This job description is subject to change and may be adjusted to meet the company’s needs.
• Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

* The compensation range provided represents our good faith representation of the high and low pay range for this position.

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