Customer Service Representative Job at LanceSoft, Inc., Tucson, AZ

a05YSjNGWEtYVHROTzJXaGVkbytIS3NGYkE9PQ==
  • LanceSoft, Inc.
  • Tucson, AZ

Job Description

We are seeking a Customer Services Representative to join our Tucson office. The role involves providing in-person and online support to taxpayers, assisting with filing, education, refund and billing inquiries, and explaining applicable state tax policies and procedures.

This position requires excellent customer service skills, attention to detail, and the ability to handle multiple forms of communication including live chat, walk-ins, phone calls, correspondence, and email.

Key Responsibilities:

  • Provide assistance to taxpayers with filing, refund, and billing questions or disputes.
  • Educate taxpayers on relevant tax policies, procedures, and compliance requirements.
  • Research and resolve account discrepancies or issues across multiple tax types.
  • Communicate professionally through walk-ins, live chat, calls, correspondence, and email .
  • Document interactions and maintain accurate taxpayer records.

Qualifications:

Required:

  • Minimum of 6 months of front desk or customer service experience .
  • Strong communication, problem-solving, and interpersonal skills.

Preferred:

  • Bilingual skills (English/Spanish highly desirable).
  • Experience in a government or financial service environment is a plus.

Job Tags

Work at office,

Similar Jobs

DCI Donor Services

Organ Recovery Coordinator (Critical Care RNs desired!) Job at DCI Donor Services

 ...ability to pass MVR underwriting requirements This role requires flexibility, including availability for day and night shifts, weekends, and some holidays, based on organizational needs. Coordinators should be prepared to adjust their schedules to meet the demands of... 

PERFECT PATCH ASPHALT

Class A Lowboy Tandem Dump Truck Driver Job Job at PERFECT PATCH ASPHALT

Class A Lowboy Tandem Dump Truck Driver JobApplicants must be able to transport paving equipment or haul material with a tandem dump truck. Plenty of hours. Must have clean current MVR. New trucks to drive. In business for over 40 years. Please stop by our office at... 

The Axel Group, LLC

Junior Estimator Job at The Axel Group, LLC

 ...grads, upcoming graduates, or professionals with 018 months of experience Learn directly from a seasoned Head Estimator/Head of Sales...  ...opportunity in residential construction Responsibilities Assist with cost estimates for luxury residential construction... 

Amatus Health Care (Home Health, Hospice and Palliative Care...

Physical Therapist Job at Amatus Health Care (Home Health, Hospice and Palliative Care...

 ...excellence in patient outcomes and care delivery. The organization offers a comprehensive range of services including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and personal assistance services, all tailored to meet the unique... 

Element Care

Van Driver Job at Element Care

 ...Great Life work Balance position with excellent benefits! The Driver is responsible for driving and transporting participants around...  ...participants in a wheelchair Must be a responsible, flexible team player with good communication and interpersonal skills Ability...