Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll feel it in the support you get on day one from leadership and from your ...
...Welcome to Distinctive Living , we're seeking a Director, Health and Wellness (Full-Time) for our Mira Vie Bridgewater, community! Here at Distinctive Living , we want our people to realize their full potential. We're passionate about personal and professional...
Location: remote (EST or CST preferred) Job Type: 6-month W2 Hourly Contract Compensation Range: $25-30/hr Benefits : health/vision/dental, 401k, and more () On behalf of our leading global food technology client, we are in search of an organized and detail...
Position Summary: Prevent and reduce loss due to bad debt, cash over/short and civil liabilities; reduce shrink and improve margins. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal...
...Introduction Do you have the career opportunities as a(an) Clinical Biostatistician you want with your current employer? We have an exciting opportunity for you to join St. David's Medical Center which is part of the nation's leading provider of healthcare services,...