Customer Service Representative Job at Sira Consulting, an Inc 5000 company, Columbus, NE

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  • Sira Consulting, an Inc 5000 company
  • Columbus, NE

Job Description

Job Summary

We are seeking a friendly, detail-oriented Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, or social media
  • Resolve customer issues and complaints in a professional and timely manner
  • Provide accurate information about products, services, and company policies
  • Document customer interactions and maintain records in CRM systems
  • Escalate complex issues to the appropriate department when necessary
  • Follow up with customers to ensure issue resolution and satisfaction
  • Meet or exceed performance metrics such as response time and customer satisfaction
  • Maintain a positive, empathetic, and professional attitude at all times

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