Desktop Support Specialist Job at eTeam, Wayzata, MN

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  • eTeam
  • Wayzata, MN

Job Description

Job Title: Windows Desktop Engineer

Location: Wayzata, MN, 55391

Pay Rate: $28 - $30/hr on W2

Duration: 06+ Months (Possibility of Extension)

Technical/Functional Skills:

* Image building

* Driver management

* SCCM/MECM/Intune

* Task Sequences

* Microsoft Deployment Toolkit (MDT)

* WinPE

* General networking knowledge, DNS/DHCP

* Active Directory

* Group Policy

* Advanced Windows debugging experience

Roles & Responsibilities:

  • Windows Hardware Management
  • Manage annual hardware transitions with PC vendor
  • Roadmap review, standards, and specifications approval
  • Image updates and driver testing for new models
  • Documentation of hardware models to SharePoint
  • Bi-annual Driver updates for all supported hardware models
  • 3rd level escalation points for client hardware issues
  • Maintain hardware standards documentation
  • Support hardware evaluation and selection by testing compatibility and performance of new device models.
  • Windows Image Management
  • Quarterly Updates to Image Patch levels
  • 3rd level escalation point for Windows issues
  • Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
  • Planning, testing, and deployment of Windows OS Upgrades
  • Ensure timely completion of Windows OS Upgrades before EOL
  • OS Hardening and Secure config to CIS standards
  • Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management
  • OS Provisioning lead
  • WinPE boot media updates and management
  • MECM Task Sequence updates and support
  • Intune Autopilot design, updates, management
  • MDT scripts and UI updates
  • 3rd level support for SCCM imaging issues
  • 3rd level Intune/Azure Autopilot support
  • Misc
  • Company Portal management, app publishing, installation support
  • Assist with MECM client upgrades, issues, and support
  • Hardware lab management, racking, cabling, asset disposal

Generic Managerial Skills:

* OS and Hardware Documentation

* Working with Dell for hardware transitions

* Communication with clients and customers

* Self-motivated, independent, comfortable working with a high-performance team

Required Qualifications:

* Strong experience in Windows and hardware support

* Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

* Scripting experience, any language (VBScript and PowerShell preferred)

* Windows deployment and/or upgrade experience

* Windows Image build and configuration

Preferred Qualifications:

* 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization

* Experience in a globally distributed, large multinational company

* 5+ years’ experience with MECM, Intune, SCORCH, and GPO management

* SQL and Power BI query and reporting skills preferred but not required

* Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required

* Experience with patching strategies, vulnerability remediation, and compliance enforcement

Recommended Certifications

* Microsoft Certified: Windows Client or Modern Desktop Administrator

* ITIL Foundation Certification

Job Tags

Work experience placement,

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