Job Description

Print Project Manager/Customer Service

VSEEN New York, New York, United States (On-site)

Job Description :

· Handle print and specialty projects from inception (original request) through quoting, questions, being awarded the job, proofing, production, and satisfactory receival of the job

· Establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for interaction and ensuring that all customer requirements are completely met.

· Manage telephone calls professionally, efficiently and with good communication skills.

· Work as a sales liaison in order to generate revenue

· Receive specs and administer price quotes within 24-48 hours of receipt of request

· Recommend or guide clients within the specs of the project

· Negotiate with client on pricing, timing and all deliverables clearly and concisely.

· Serve as the primary internal representative of our organization and convey to the customer a sense of expertise in our printing services and capabilities.

· Communicate effectively with Management, Sales, and Production by informing and updating them regularly to ensure that sales and customer objectives are met.

· Work with all departments to ensure the clients receive the smoothest process possible from inquiry to payment

· Use established systems in order for accurate reporting on quotes, jobs won/lost, errors, etc.

· Follow established systems and procedures.

Qualifications/Skills:

· Knowledge of the digital print and offset print process and print buying skills (5 years)

· Graphic Design knowledge and familiarity of Adobe Suites a plus

· Organized

· Time Management Skills

· Prioritization Skills

· Communication Skills – verbal and written

· Ability to take direction from management

· Compliance with all processes

· Escalation Skills

· Negotiating Skills

· The ability to maintain a cool, calm demeanor under pressure situations

· Must be able to work both autonomously and in a team environment

**Purchasing and vendor process negotiating a plus

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