Job Description

Bilingual Mandarin Dispatch Manager / Supervisor

About the Company

Our client is a fast-growing last-mile delivery company committed to redefining speed, efficiency, and reliability in e-commerce logistics. They provide scalable delivery solutions powered by smart technology, strong operational excellence, and a customer-first approach.

Position Overview

The Network Planning Manager is responsible for the strategic design, optimization, and expansion of the last-mile delivery network. Responsibilities include planning serviceable ZIP codes, designing delivery zones, optimizing route coverage, and identifying opportunities for network scalability. The ideal candidate has strong analytical ability, a data-driven mindset, and a deep understanding of last-mile delivery operations.

Key Responsibilities

Strategic Network Expansion

• Develop short-term and long-term strategies for network and service-coverage expansion.
• Identify new markets and evaluate feasibility based on demand, cost, and operational constraints.
• Analyze geographic, demographic, and shipment data to propose new ZIP codes or service zones.

Network & Route Planning

• Design and optimize delivery zones, hubs, warehouse locations, and delivery routes to improve efficiency and reduce costs.
• Build models to forecast capacity and resource needs across different regions.
• Collaborate with Operations teams to ensure route designs are executable and cost-effective.

Performance Optimization

• Regularly analyze key network performance metrics (route efficiency, delivery success rate, SLA adherence, etc.).
• Identify operational gaps or inefficiencies and propose corrective actions.
• Support continuous improvement initiatives across the network.

Cross-Functional Collaboration

• Work closely with Operations, Product, Finance, and Business Development teams to support expansion and optimization decisions.
• Provide data-backed recommendations to leadership on network strategy.
• Support new hub launches with geographical analysis, volume forecasting, and operational setup planning.

Data & Reporting

• Build dashboards, models, and reports to track network health and planning outcomes.
• Use GIS, routing software, and internal tools to simulate scenarios and measure business impact.

Qualifications

Required

• Bachelor’s degree in Logistics, Supply Chain, Operations Research, Engineering, or a related field.
• 3+ years of experience in network planning, last-mile logistics, routing, or similar roles.
• Strong analytical and modeling skills (Excel, SQL, or analytics tools).
• Experience with routing or network-optimization tools (e.g., GIS, route planning software).
• Excellent problem-solving and communication skills.
• Bilingual Mandarin & English — ability to communicate effectively with teams in China.

Preferred

• Experience in e-commerce last-mile delivery (courier, parcel, express).
• Project management experience in launch or expansion initiatives.
• Familiarity with cost modeling and operational performance metrics.

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