Job Description

White Glove Onboarding & B2B Integration Delivery Lead

We’re seeking an experienced and hands-on professional with experience in B2B/EDI projects and shape future of our White Glove Onboarding Practice. You’ll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform.

This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence.

Key Responsibilities

• Manage, and scale PartnerLinQ’s White Glove Onboarding Practice to deliver world-class customer experiences.
• Lead B2B/EDI integration projects —from onboarding, requirements to testing and production go-live.
• Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows.
• Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols.
• Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange.
• Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction.
• Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability.
• Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery.
• Serve as a trusted escalation point and advisor for customers during onboarding and delivery.

What You’ll Bring

• 4–6 years’ experience in B2B/EDI integration , customer onboarding , or professional services within SaaS or supply-chain technology.
• Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.).
• Proven success managing enterprise-scale EDI/B2B projects
• Strong leadership, communication, and stakeholder-management skills.
• Experience leading distributed delivery teams and working in global, fast-paced environments.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent.

About PartnerLinQ

PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners.

Why PartnerLinQ

• Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company.
• Collaborate with global teams shaping the future of supply-chain integration.
• Competitive compensation, performance incentives, and full benefits.
• Exposure to cutting-edge Azure, AI, and automation technologies.
• A culture that values innovation, ownership, and customer success.

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