Helpdesk Analyst Job at Bayside Solutions, Tracy, CA

bDlEQjFGUEtXekpGUDJLa2ROczZFcTRKYVE9PQ==
  • Bayside Solutions
  • Tracy, CA

Job Description

Helpdesk Analyst

W2 Contract

Salary Range: $56,200 - $62,400 per year

Location: Dublin, CA - Onsite Role

Job Summary:

As a Helpdesk Analyst, you will provide various software and application support services to internal employees, including corporate, distribution center, and retail store users.

Duties and Responsibilities:

  • Provide helpdesk support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests for assistance from users.
  • Follow up on open tickets from the Help Desk call tracking system, escalate problems to other IT employees (when appropriate) to obtain timely resolution, provide or coordinate basic support, installation services, and maintenance of hardware equipment, provide after hour (pager) support during assigned weeks, and participate in departmental projects and programs (which include rollouts, upgrades and modifications).
  • Provide daily software and/or hardware support to telephone, email, and in-person requests for assistance from users.
  • Identify, research, and resolve software/hardware problems.
  • Use various administrative tools to perform tasks such as unlocking locked accounts.
  • Responsible for logging calls and following up on open tickets in the call tracking system
  • Responsible for escalating issues when appropriate
  • Responsible for providing or coordinating software/hardware support, installation services, and maintenance
  • Coordinate daily job tasks and responsibilities with the Help Desk Supervisor.

Requirements and Qualifications:

  • Ticketing experience: Remedy, Service Now, etc.
  • Windows support experience; Microsoft Office proficiency
  • Strong customer service skills
  • Able to work in a fast-paced, enterprise-level environment

Desired Skills and Experience

Helpdesk support, Windows, Microsoft Office, customer service, ticketing, Remedy, Service Now, hardware, software

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at

Job Tags

Contract work, Work at office,

Similar Jobs

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited... 

Titan America

Territory Sales Representative Job at Titan America

 ...part of a team. Results-oriented with a focus on achieving and exceeding sales targets. Willingness to travel as needed. Must live in Orlando, Florida This position is salaried exempt, meaning that the successful candidate will not be eligible for overtime... 

Insight Global

Warehouse Organization & WMS Optimization Specialist Job at Insight Global

 ...Warehouse Associate Contract-to-Hire Location: Costa Mesa, CA JOB DESCRIPTION A food and beverage company in Costa Mesa is...  ...team for a contract role with the opportunity to be brought on full time. Our client is moving inventory from one warehouse to another... 

Cooler Master

Product Marketing Manager Job at Cooler Master

 ...products are understood, launched, and adopted in the US and Canada. You will work closely with global product teams, regional sales, PR, social, and technical marketing to turn technology into clear value for end users. You will help define product stories for NA and... 

Slope

Senior Global Supply Manager, Semiconductor Chip (Nvidia, Intel, AMD) Job at Slope

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st centurys most innovative companies to the defense industry...