Job Description

Position Overview:

As an IT Support Technician, you’ll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.

Key Responsibilities:

• Respond to help desk requests via phone and ticketing systems
• Troubleshoot Apple and Windows hardware/software issues
• Perform routine maintenance and updates on workstations and servers
• Maintain accurate documentation and customer databases
• Assist users with purchasing decisions and provide excellent customer service
• Create help sheets and knowledge base articles

Technical Skills Required:

• Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
• Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
• Experience with ticketing systems like Jira/Confluence and ConnectWise
• Strong understanding of workstation/server hardware components

Soft Skills:

• Excellent communication and interpersonal skills
• Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• • • Strong problem-solving abilities and customer service orientation

Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.

We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.

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