IT Help Desk Specialist Job at Nutex Health Inc., Houston, TX

bHRYQTNGZkFXejlFUDJTbGZ0cytGcWtLYXc9PQ==
  • Nutex Health Inc.
  • Houston, TX

Job Description

Company Description

Headquartered in Houston, Texas, Nutex Health Inc. (NASDAQ: NUTX) is a healthcare management and operations company, founded in 2011. The company comprises two divisions: the Hospital Division, which operates micro-hospitals, specialty hospitals, and hospital outpatient departments (HOPDs) across 24 facilities in 11 states, and the Population Health Management Division, which manages provider networks such as Independent Physician Associations (IPAs). Through our Management Services Organization (MSO), we provide management, administrative, and support services to our affiliated hospitals and physician groups.

Role Description

We seek an IT Help Desk Specialist to answer phone calls, create service tickets, and help company employees resolve hardware and software issues. You will work with other IT team members, other departments, and company-owned hospitals to solve issues via telephone or escalate them to the appropriate person or group. An excellent IT Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient when dealing with demanding customers. The goal is to create client value that will help preserve the company’s reputation and business.

KEY RESPONSIBILITIES:

Own & Maintain SOX ITGCs :

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and investigative questions.
  • Device and user provisioning.
  • Determine the best solution based on the issue and customer needs.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in service tickets.
  • Follow-up and update customer status and information.
  • Pass on any customer feedback or suggestions to the appropriate internal team.
  • Identify and suggest possible improvements to procedures.
  • Act as backup for other team members, as needed.
  • Other duties assigned in support of the organization.

QUALIFICATIONS:

  • 1-2 years of professional experience within an environment of Microsoft products and suites of products. Cloud-based applications in a networked computing environment (Desktop, Active Directory, etc.)
  • Ability to troubleshoot and resolve various hardware components for printers, PCs, and scanners.
  • Ability to diagnose and resolve fundamental technical issues.
  • Excellent communication skills - Written and Verbal• Customer-oriented and cool-tempered.
  • Associates in IT, Computer Science, or relevant experience.
  • IT certifications such as A+, Network+, CCNA, MCSA, would be desirable.

Job Tags

Remote work,

Similar Jobs

WHSmith North America

Director of Cyber Security Job at WHSmith North America

 ...Job Summary The Director of Cybersecurity North America is responsible for maintaining...  ...executing WHSmith North Americas cyber security strategy, leading a focused team to ensure...  ...governance. Support the Group CISO in global security initiatives, acting as a... 

Kaleidoscope Family Solutions, Inc.

Direct Support Professional (DSP) Job at Kaleidoscope Family Solutions, Inc.

 ...Posted: 11/30/2025 Category: Direct Care Services Education:...  ...experiences. The individuals we support are in need of dedicated,...  ...and reliable Direct Support Professionals eager to make a difference in...  ...Direct Support Professional (DSP) Class: One-on-One Type: INDEPENDENT... 

ProSource Staffing

Delivery Driver Job at ProSource Staffing

 ...Job Summary: We are seeking a reliable Local Delivery Driver with a valid Class C drivers license and box truck delivery experience . This position involves making scheduled deliveries to local customers, ensuring accuracy, timeliness, and excellent customer service... 

Wilmot Modular Structures, Inc.

Project Management Administrator Job at Wilmot Modular Structures, Inc.

 ...Detail-Oriented Wilmot Modular Structures is expanding our Construction Services team and were looking for a highly organized,...  ...Fully On-Site White Marsh, MD Day schedule M-F, occasionally nights or weekends. Must be comfortable with occasional nights &... 

Canon U.S.A., Inc.

Technician, Field Svc I Job at Canon U.S.A., Inc.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...