Job Description

Job Title: Livestream Moderator (Tech & Admin)

Company: Sterling Forever

Location: Timonium, MD (On-site)

Job Type: Full-time, Part-time, Contract

Pay: $18.00 – $20.00 per hour

Expected Hours: 20 to 40+ hours per week (looking for potential full time people, but will consider part time people as well)

About Us

Sterling Forever is a celebrity-endorsed (2x Oprah's Favorites List) trend-forward jewelry brand known for quality pieces that are affordable, hypoallergenic, and backed by a lifetime guarantee. Sterling Forever is featured in stores such as Nordstrom and Nordstrom Rack - and often showcased on shows such as Good Morning America and The View. As we continue to grow our presence in the jewelry market, we're looking for a dynamic Livestream Host to bring energy, authenticity, and expertise to our live selling sessions.

Position Summary

As our Livestream Moderator (Tech & Admin), you will be the crucial technical and operational backbone for the Livestream Host and the entire live selling session. You will manage the technical flow of the broadcast, ensuring a seamless and professional presentation by controlling camera angles, managing the on-screen display, addressing viewer inquiries, and handling the essential post-stream logistics.

Key Responsibilities

• Manage the technical aspects of the livestream platform, ensuring smooth operation and high-quality broadcast.
• Work closely with the Livestream Host to manage the flow of the show, queue up products, and run on-screen promotions.
• Actively moderate viewer comments, respond to non-product questions (e.g., shipping, returns), and pin/highlight important information or comments.
• Control and adjust on-set camera angles, lighting, and audio levels as needed throughout the broadcast.
• Pin products and update product titles/descriptions in real-time to align with the host's presentation and viewer demand.
• Assist with post-stream logistics, including generating shipping labels for sales, packaging sold items, and maintaining the stream inventory/sales data.
• Perform other duties and responsibilities as assigned, including occasionally prepping product sets or assisting with behind-the-scenes content setup.

Qualifications

Required:

• Proven technical aptitude and comfort operating digital streaming software and hardware (e.g., cameras, monitors, control panels).
• Strong organizational skills and exceptional attention to detail, especially in a fast-paced environment.
• Excellent written communication skills and fluency in English for responding to live chat comments.
• Ability to think quickly and problem-solve technical issues under pressure.
• Comfortable working behind the camera for extended periods (6+ hours per live).

Preferred:

• Experience moderating or running live streams, especially for product-based brands or e-commerce platforms.
• Familiarity with various live selling platforms.
• Experience with basic streaming software (OBS)

Benefits:

• Flexible schedule
• Opportunity to grow within a fast-paced ecommerce brand
• Paid time off (only for eligible full-time positions)

Schedule:

• 4-8+ hour livestream sessions in office setting (4-5 streams per week)

Work Location:

• In-person, Timonium, MD

To Apply:

• Submit your resume and a brief statement of interest detailing your technical and organizational experience relevant to this role. If available, please include any examples of prior technical operation, platform moderation, or fast-paced operational support work.

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