Mac IT Service Desk Technician L2 Job at Milestone Technologies, Inc., Sunnyvale, CA

bHRIRDMxVEhYVGxFUFdXbmVkd3hGcUFQYUE9PQ==
  • Milestone Technologies, Inc.
  • Sunnyvale, CA

Job Description

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in Sunnyvale (94086).

Pay up to $45/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

  • Be the face of IT to corporate employees in the respective office location.
  • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
  • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
  • Work to improve the procurement and asset management practices for IT hardware and software.
  • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
  • Work with Finance and IT leadership to manage budgets and costs for IT spend.
  • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
  • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
  • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
  • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
  • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
  • Participate in after-hours, on-call support rotation.

Required Skills:

  • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
  • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
  • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
  • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
  • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
  • Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $39.00/Hr. - USD $45.00/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Tags

Contract work, Work at office, Local area, Visa sponsorship,

Similar Jobs

Cross Country Healthcare

Licensed Clinical Social Worker Job at Cross Country Healthcare

 ...Join our Los Angeles, CA team! Licensed Clinical Social Worker (LCSW) Salary: $90,000$97,000 annually Requirements to apply Masters degree in social work, social welfare, psychology, marriage/family/child counseling, or related field Active California... 

T3W Business Solutions, Inc.

Sr. Data Scientist Job at T3W Business Solutions, Inc.

T3W Business Solutions, Inc. is a Woman-Owned Small Business with Headquarters located in San Diego, CA. It is our mission to help our clients develop strategies to optimize their use of space and resources resulting in maximum benefits; we also deliver quality data and...

DDM Construction Corporation

Heavy Equipment Lube Tech Job at DDM Construction Corporation

 ...maintenance. Familiarity with heavy equipment operation, including tractors-trailers and various industrial machinery. Experience with welding, soldering, and assembly processes is advantageous. Ability to work independently as well as part of a team in a fast-paced... 

Riedman Companies

Chief Financial Officer Job at Riedman Companies

TITLE: Chief Financial Officer REPORTS TO: President JOB STATUS: Full Time, Exempt (Salary) LOCATION: Corporate Office SALARY RANGE: $225K-$275K POSITION SUMMARY The Chief Financial Officer (CFO) is a key member of the executive leadership team, responsible...

Gulf Coast Underground, LLC

CCTV Operator Job at Gulf Coast Underground, LLC

 ...Please review qualifications before submitting application Summary As a CCTV Operator, you will inspect and assess the condition of underground pipelines using robotic camera systems. You will operate CCTV inspection equipment to collect data that helps identify...