Job Description

Location: Colorado

Pay: $114,000-$123,000

Job Summary:

The Enterprise Security Operations Center Manager will be responsible for managing the daily operations of the Enterprise Security Operations Center, ensuring efficient and effective monitoring of security systems, and providing exceptional service to our clients. This role requires strong leadership skills, technical expertise, and the ability to work in a fast-paced environment.

35%: Operational Leadership & Security Oversight

• Responsible for overseeing all ESOC functions, including incident management, ensuring the center operates 24/7 with seamless coordination between shifts.
• Directly supervise ESOC personnel, including analysts, agents, supervisors, and response teams, ensuring clear roles and responsibilities.
• Build, maintain and manage shift schedules for agents and supervisors.
• Ensure the continuous monitoring of security systems, including surveillance, access control, and threat intelligence platforms and incident response. Oversight of the proprietary technical stack(s) and management of functionalities.
• Implement and enforce operational policies, procedures, and best practices to maintain high-performance standards.
• Maintain compliance with client security requirements, industry regulations, and company protocols.

20%: Incident Management & Crisis Response

• Accountable to lead the ESOC’s response to security incidents, Anomaly Detection, ensuring swift identification, escalation, and resolution of threats.
• Develop and refine incident response protocols to enhance efficiency and minimize risk to personnel, assets, and operations.
• Serve as the primary point of contact for critical security incidents, coordinating with internal teams, clients, and external agencies as needed.
• Provide after-action reviews and recommendations to improve future responses and security strategies. Root cause analysis and post incident reporting.

15%: Personnel Management & Training

• Recruit, train, and mentor ESOC personnel, fostering a high-performance culture. Accountable and responsible for new hire training.
• Conduct regular performance evaluations, coaching sessions, and team development initiatives.
• Ensure personnel are proficient in security technologies, intelligence analysis, and emergency response procedures.
• Develop training programs in partnership with Learning and Development to enhance skills, improve situational awareness, and maintain operational readiness.
• Responsible for developing and implementing ESOC standard operating procedures (SOPs).

10% : Technology & Systems Management

• Accountable for managing and optimizing SOC technology, including video surveillance, access control, intrusion detection, and threat monitoring platforms.
• Work closely with IT and cybersecurity teams to enhance system integration, performance, and resilience.
• Evaluate and recommend emerging technologies that enhance SOC efficiency and effectiveness.
• Ensure all security systems are regularly tested, maintained, and upgraded as needed.

5%: Client & Stakeholder Communication

• Serve as a liaison between the ESOC and client security teams, ensuring alignment with their security objectives.
• Responsible for providing regular security briefings, reports, and updates to clients and senior leadership. Provide routine reports, including extrapolating data, analytics, and converting software outputs into dashboard reports as well as Metrics and KPI tracking. Distribute reports to ESOC Director and market-level Service Delivery leaders. Notifying NSS Leadership of Critical Incidents.
• Accountable for providing data for audits and investigations.
• Address client concerns, develop customized security solutions, and ensure service excellence.

Requirements:

Education: Bachelor's degree in a related field or equivalent work experience.

Work Experience:

• Experience managing or working within a Security Operations Center (SOC), Global Security Operations Center (GSOC), or similar environment.
• Hands-on experience overseeing security monitoring, access control, surveillance systems, and alarm response.
• Proven track record in incident management, emergency response, and crisis coordination at a corporate or government level.
• Experience managing SOC personnel, security analysts, and emergency response teams.
• Experience working within an Enterprise Security environment supporting corporate clients, executives, and employees.
• Experience working with external security partners, law enforcement, and intelligence agencies.
• Experience in security automation, data analytics, and intelligence platforms (e.g., Ever-bridge, Data Miner, Resolver).

Licenses/Training:

Required: Ability to pass any company or state-required training or other qualifications for licensing. Obtain any state or federal related licenses that may be required.

Preferred: CHPA, CPP or, CISSP

Skills:

• Ability to interpret intelligence reports and provide actionable security recommendations.
• Incident and crisis management.
• Intelligence analysis and threat assessment.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Security technology & systems management.
• Policy development.
• Familiarity with protective intelligence, executive protection, and travel risk management.
• Proficiency with security technologies such as CCTV, access control systems, intrusion detection, and threat intelligence platforms.
• Emergency response and business continuity

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