Job Description

Medical Receptionist - Bilingual

The Medical Receptionist for the Carrollwood, FL office manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey.

Duties & Essential Functions:

• Greet patients warmly and provide an exceptional, patient-first experience.
• Manage check-in and check-out processes accurately and efficiently.
• Collect and verify all necessary patient forms.
• Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.

Insurance, Billing, and Pre-Authorization Support

• Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
• Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out according to company procedures.
• Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.

Skills & Expectations

• Must speak Spanish and English.
• Excellent customer service and interpersonal communication.
• Strong organizational skills and ability to multitask.
• High accuracy in scheduling, documentation, and insurance data collection.

Experience Preferred

• 1–2 years experience in medical front office or multi-service healthcare settings.
• Experience with MRI safety screening or medical procedure preparation.
• Familiarity with insurance verification and pre-authorization processes.

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