Job Description

**Hiring: Full-time Medical Virtual Assistant - Remote -**

**$9,000 - $13,200/yr**

**🚀** **About the Client** **🚀**

✅ **Pioneers in Functional & Integrative Medicine** – Transforming healthcare since 2006, they specialize in bioidentical hormone therapy, brain health, and gut optimization.

💻 **Telemedicine & Digital Health Leaders** – Innovating women’s health with cutting-edge virtual care and a state-of-the-art digital platform.

🌟 **Empowering Personalized Care** – Helping patients take control of their well-being with tailored treatments that create lasting change. 💖

🤝 **Culture of Excellence & Integrity** – A collaborative team that values honesty, empowerment, and operational brilliance.

🎥 **Featured in the "sHEALed" Documentary** – Making waves in the healthcare industry with their mission-driven approach to wellness. 🎬

**✅ Qualifications**

* **Must-Haves:**
* 🩺 **Strong Clinical Foundation** – Prior nursing education or hands-on experience as a high-level Medical Assistant in a clinical setting
* 🧬 **Functional & Integrative Health Literacy** – Comfortable supporting care related to functional medicine, integrative health, and women’s hormone care (BHRT experience strongly preferred)
* 🔍 **Researcher Mindset** – Skilled at reviewing patient histories, labs, prior visits, and communications to prepare a complete clinical picture for providers
* 🧠 **Predictive & Proactive Thinking** – Able to anticipate missing labs, documentation gaps, or care needs before scheduled appointments

**Responsibilities of the Medical Virtual Assistant:**

**Your responsibilities include:**

* **📅 Patient Re-Engagement and Scheduling**
* Proactively identify and contact patients who require follow-up appointments, treatment plan adjustments, or re-engagement in care
* Manage and optimize patient scheduling using Google Calendar, ORCHID (DaySmart) Spa Software, and CERBO EHR, ensuring accurate and timely appointment confirmations
* Coordinate with patients to address scheduling conflicts and ensure seamless appointment flow
* **🗂 Electronic Health Record (EHR) Management**
* Maintain and update patient records in CERBO EHR and Brite Hormone Prescribing, ensuring accuracy and completeness
* Process and manage patient communications, including emails and secure messages, within the EHR system
* Generate and distribute patient-related documents, reports, and summaries as needed
* **🧾 Administrative Support**
* **Manage and organize internal digital files and documents using Google Drive**
* Assist in developing and implementing standard operating procedures to improve administrative efficiency
* Monitor and manage team email communications using Google Email, prioritizing and responding to inquiries promptly
* Coordinate with the Health Coach to ensure patients are receiving the correct follow-up information
* Coordinate with the Nurse Practitioner to ensure they have the proper information for each patient
* **⚙️ Operational Improvement**
* Identify and recommend process improvements to enhance patient care coordination and operational efficiency
* Contribute to the development and implementation of new workflows and technologies
* **🚀 POD Team Collaboration**
* Participate in regular team meetings to discuss patient care, operational updates, and process improvements.
* Communicate effectively with the Patient Care Coordinator, Health Coach, and Nurse Practitioner to ensure seamless patient care coordination
* Foster a collaborative and supportive team environment

**Perks:**

* 13th Month Bonus (Wild right?! 🤯)
* Permanent work-from-home / remote set-up 🌴
* Health insurance 👨‍⚕️
* Dental insurance 🪥
* Mental health insurance 🧠
* Great starting salary 💰
* Growth opportunity 📈
* Performance-based raises 💸
* Prizes and bonuses 🏆

**Specifics:**

* **Time**
* Full-time; 8 AM - 5 PM CST Timezone 
* This is a remote position so you can have the freedom to work from anywhere
* **Miscellaneous**
* Attire - business casual when in meetings
* Professional setup (Pains me I actually need to write this down… 👀)
* Clean background
* Good camera
* Good microphone 
* Strong wifi
* **Tech Stack**
* G-Suite (Must-have)
* EHR/EMR Software (Nice-to-have)
* Cerbo (Huge plus!)
* **Compensation**
* Fixed Rate $9,000 - $13,200/yr

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