Job Description

Pinnacle Search is partnering with a Mocksville-based manufacturing company to identify a new Program Manager. The Program Manager will serve as the primary point of contact and strategic partner for a designated aviation customer account. This role is responsible for overseeing all aspects of customer program performance, including forecasting, orders, delivery schedules, quality performance, contract compliance, pricing updates, and long-term account development. The Program Manager ensures seamless coordination between internal teams (Production, Quality, Supply Chain, Engineering, Sales, and Finance) and the customer to ensure service reliability, performance targets, and customer satisfaction are consistently achieved.

Essential Duties & Responsibilities

Customer Relationship & Program Oversight

• Serve as the primary liaison for assigned customers - managing inquiries on quality, inventory, logistics, and operational concerns.
• Maintain strong professional relationships through regular communication and quarterly on-site visits to assess needs and ensure satisfaction.
• Collaborate with the customer’s leadership, including the Director of Procurement, to ensure requirements are met.
• Monitor customer satisfaction and proactively resolve issues to strengthen long-term partnerships.

Operational Coordination & Inventory Management

• Coordinate internal workflow with Planning, Production, Supply Chain, Quality, and Technical Services to meet customer demand.
• Serve as “Pool Manager” for customer inventory, ensuring adequate stock levels and smooth flow of inventory.
• Track order status, production progress, turnaround times, and delivery commitments for new and retread tires.
• Prepare and manage forecasts for product usage, returns, and prospective demand.
• Manage inventory and quality needs for other clients as they arise.

Technical Knowledge & Quality Oversight

• Learn and apply the production process to understand quality standards and alignment with customer expectations.
• Review and communicate key quality metrics, including scrap, returns, non-conformances, and retread acceptance rates.
• Partner with the Quality team to investigate complaints, technical issues, and root cause/corrective actions (RCCA).
• Ensure program activities comply with FAA CFR Part 145, OEM specifications, AC 145-4A guidance (preferred), and industry standards.
• Maintain accurate documentation for audits, customer reviews, and regulatory reporting.

Education & Qualifications

Qualifications & Experience

• Bachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or related field preferred.
• Proven experience managing large customer accounts or technical programs.
• Experience working in highly regulated industries and managing compliance documentation.
• Proficiency in MS Office Suite, ERP/MRP systems, HRIS/CRM tools, and data reporting platforms.
• Demonstrated ability to manage multiple priorities in a production- and customer-oriented environment.

Soft Skills & Key Attributes

• Customer focus, relationship-building, and collaboration.
• High technical aptitude and quick learner, with strong understanding of aviation tires and retreading processes.
• Self-motivated, proactive, and results-driven (“hard charger” with moxie).
• Mentally flexible, adaptable, and able to work collaboratively across functions.
• Strong problem-solving, analytical, and decision-making skills.
• Effective communication, coordination, and presentation skills.
• Professionalism, accountability, and ability to maintain confidentiality.

Pinnacle Search is a global executive search firm that identifies, qualifies, and delivers exceptional talent for leadership positions. Our high-quality performance standard is driven by our goal to be the most effective search firm in our chosen specialty areas.

The Pinnacle team is comprised of award-winning leaders possessing years of industry experience. Our consultants and research associates are professional, results-driven, and committed to finding the right match for our clients and candidates.

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