Job Description

Location: Highland Village (On-site)

Department: Escrow

Key Title Group DFW is a dynamic and growing escrow company committed to providing exceptional service to our clients. We pride ourselves on our commitment to accuracy, efficiency, and outstanding customer service. Our team is made up of experienced professionals who are passionate about helping people navigate the complexities of real estate transactions.

Job Summary:

The Receptionist is the first point of contact for our company, providing a welcoming and professional experience for clients, visitors, and employees. This role is crucial in maintaining the smooth operation of our office and ensuring that all interactions reflect our company's commitment to excellence. The ideal candidate will be organized, detail-oriented, and possess excellent communication and interpersonal skills.

Responsibilities:

Front Desk Management:

• Greet and welcome clients, visitors, and employees in a professional and friendly manner.
• Answer and direct incoming phone calls, taking accurate messages and ensuring timely delivery.
• Maintain a clean, organized, and welcoming reception area and closing rooms.

Administrative Support:

• Provide general administrative and clerical support, including photocopying, scanning, and faxing.
• Receive, sort, and distribute daily mail and deliveries.
• Prepare outgoing mail and packages.
• Assist with scheduling appointments and meetings.
• Maintain office and kitchen supplies and coordinate with vendors as needed.
• Refill copier with paper and drink supplies daily.
• Maintain a clean and organized training room, photo op room, kitchen and work rooms.

Client and Escrow Support:

• Assist escrow officers and other staff members with various tasks, as needed.
• Interact with clients.
• Ensure a smooth and efficient workflow within the office.

Other Duties:

• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent required.
• Experience as a receptionist or administrative role, preferably in a title company, real estate, or legal environment is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with a high degree of accuracy.
• Ability to maintain confidentiality.
• Professional appearance and demeanor.
• Friendly, positive, and customer-service oriented attitude.
• Experience with title company software (Qualia) is a plus.

Skills:

• Professionalism
• Customer Service
• Organization
• Communication (written and verbal)
• Time Management
• Multitasking
• Attention to Detail
• Problem-Solving
• Computer Literacy

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic Life insurance
• 401(k) with employer matching
• Paid Time Off and 13 Company Holidays per year

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