Job Description

Sr. Medical Receptionist – Reproductive Endocrinology & Infertility

Job Status: Part Time | Sun-Fri: 6:00am-8:00am (with potential for additional hours)

Reports to: Practice Manager / REI Clinical Leadership

The Sr. Patient Navigator serves as the face of the Reproductive Endocrinology & Infertility (REI) practice and is often the first point of contact for patients. In this role, the Medical Receptionist / Administrative Assistant plays a critical part in ensuring a smooth, coordinated flow of operations between the REI practice and Premium Health’s Brooklyn site, while delivering a compassionate, organized, and professional patient experience.

This position requires a high level of attention to detail, discretion, and emotional intelligence, given the sensitive nature of REI care. The Medical Receptionist / Administrative Assistant is skilled at managing multiple responsibilities simultaneously in a fast-paced clinical environment while upholding Premium Health’s standards of CARE: Compassion, Agility, Respect, and Excellence .

Responsibilities

• Greet and check in patients in a warm, professional, and empathetic manner
• Serve as the primary front-desk representative for the REI practice
• Perform insurance eligibility checks and basic insurance verification
• Print and prepare patient labels, laboratory orders, and clinical documentation, as well as copy/scan/fax the information into the relevant source
• Assist patients with completion and organization of required paperwork
• Liaise and coordinate administrative communication between the Aizer site and Premium Health’s Brooklyn site
• Answer incoming phone calls and place outbound calls to patients regarding appointments, instructions, and follow-up
• Schedule, confirm, and update patient appointments
• Collect copays and patient payments at time of service
• Support light billing tasks and documentation as assigned
• Scan, file, and maintain accurate patient records in accordance with HIPAA regulation
• Respond to patient inquiries in a timely and professional manner
• Support clinical and administrative staff to ensure efficient daily operations

Qualifications

• Minimum education requirement: High-school diploma
• Minimum 1 year of professional experience in a healthcare, medical office, or customer service–focused role
• Prior experience in a medical receptionist, administrative assistant, or front-desk role preferred
• Familiarity with insurance verification, copay collection, and basic billing processes
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to handle sensitive patient information with discretion and professionalism
• Experience in women’s health or specialty practices (REI preferred) is a plus

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