Senior Technical Support Specialist Job at Akkodis, Fenton, MO

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  • Akkodis
  • Fenton, MO

Job Description

Responsibilities:

Call Handling & Support

  • Deliver tech support for end-users and clients
  • Accurately log, categorize, and prioritize support requests
  • Perform remote and on-site troubleshooting for hardware, software, and network issues
  • Escalate complex issues to internal teams or external vendors

Team Coordination & Leadership

  • Mentor and guide junior technicians
  • Lead team meetings for knowledge-sharing and task management
  • Maintain technical documentation and procedural guides
  • Support training and onboarding of new technical staff
  • Audit ticket completion and refine internal processes

Warehouse Management

  • Manage and track inventory of printers, parts, and supplies
  • Receive, inspect, and store equipment
  • Coordinate vendor repairs, returns, and recycling processes

Equipment Implementation & Projects

  • Stage and configure new equipment for deployment
  • Coordinate with implementations team for timely rollouts
  • Provide end-user training and post-installation support
  • Support print-related IT projects and upgrades

Administrative & Culture Engagement

  • Accurately complete administrative tasks (e.g. time sheets, expenses)
  • Stay up to date with tech certifications and best practices
  • Foster strong interdepartmental and customer relationships

Requirements:

  • 5+ years in Managed Print Services, with 2+ years in a leadership role
  • Technical certifications preferred: CompTIA A+, Network+, OEMs (HP, Canon, Xerox, etc.)
  • Proven hands-on technical and troubleshooting experience
  • Experience with ticketing and monitoring systems
  • Strong mechanical aptitude and attention to detail
  • Valid driver’s license and ability to lift 50 lbs
  • Strong judgment, communication, accountability, and conflict resolution skills
  • Energetic, composed, encouraging team player
  • Adaptable and continuously seeking personal and team growth

Perks of this Job:

  • Amazing workplace culture
  • Competitive salary
  • Medical, prescription drug, dental, and vision benefits
  • Health savings account and flexible spending options
  • Company-paid life insurance
  • 401k matching program
  • Paid time off program

Job Tags

Remote work, Flexible hours,

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