Job Description
Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foremen, dealership technicians, or warranty analysts. They will assist in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will join a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
Required Skills & Experience
• Automotive Industry Experience: 1+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
• Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
• Electrical Experience – Must understand Ohm's law
• Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
• Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone
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