Job Description

YOUR ROLE

As a Process-Focused Super User, you will serve as the operational subject matter expert during site deployments of Manhattan and Associates WMS and OMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization.

WHAT ARE YOU GOING TO DO?

Deployment Support & Execution

• Act as a liaison between warehouse operations, implementation engineers, and IT teams.
• Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments.
• Support testing teams with test scripts, defect management, and execution tracking.
• Provide insights into operational workflows to guide system configuration and enhancements.

Training & Documentation

• Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.
• Assist in the creation and delivery of site-specific training materials for warehouse staff.
• Provide hands-on training and system walk-throughs to site teams.
• Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed.

Operational Readiness & Stakeholder Engagement

• Partner with local operations teams to ensure alignment between system functionality and business processes.
• Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.
• Support building and optimizing blueprint for repeatable ongoing deployments.
• Serve as a key contact for site managers and customer leads during pre- and post-go-live support.

WHAT WE ARE LOOKING FOR?

Education & Experience

• Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered.
• 3–5 years of experience in warehouse operations, logistics systems, or deployment roles.
• Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred.
• Prior involvement in software testing, training, or site deployment efforts is a plus.

Skills & Competencies

• Strong understanding of distribution center processes and how they map to Manhattan and Associates WMS functionality.
• Excellent communication skills with the ability to translate system behavior into operational impact.
• Comfortable leading training sessions and supporting users at all levels.
• Ability to travel to warehouse locations for deployment support.
• Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations.

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