Job Description

Department: Information Technology  

At Daniel Defense Only the Best Build the Best…

Daniel Defense engineers and manufactures the world’s finest weapon systems and accessories. Our mission to Honor God and Defend Freedom is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home defense, hunting, and sport shooting. 

As an ERP System Analyst , you are responsible for supporting, enhancing, and optimizing the organization’s ERP ecosystem to ensure seamless business operations across manufacturing, supply chain, finance, and administrative functions. This role collaborates closely with stakeholders to understand business processes, translate requirements into system solutions, and drive continuous improvement initiatives. 

Key Responsibilities:

ERP Administration & Support

• Responsible for demonstrating commitment to and leadership of environmental health and safety principles, policies and procedures.
• Serve as the primary administrator and subject-matter expert for the organization's ERP system (EPICOR, SAP, or NetSuite).
• Provide daily support for users including troubleshooting, configuration updates, permission management, and resolving system errors.
• Maintain system integrity, data accuracy, and enforce governance standards within the ERP platform.
• Develop and maintain documentation for configurations, workflows, procedures, and customizations
• Configure modules, reports, dashboards, workflows, and user interfaces within the ERP system.
• Support or lead module implementations, upgrades, and new feature rollouts.
• Work with development teams or external vendors to design and implement customizations or integrations with other systems (MES, WMS, CRM, HRIS, etc.).
• Conduct testing (unit, integration, UAT) and ensure proper change management procedures are followed.
• Participates in the company’s efforts to continuously improve Safety, 6S, Quality, Delivery and Productivity.
• Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment.
• Other responsibilities as deemed appropriate or necessary by management.

Business Process Analysis

• Partner with functional teams including production, engineering, purchasing, finance, quality, inventory, and sales to understand and analyze end-to-end business processes.
• Identify gaps, inefficiencies, and improvement opportunities within existing workflows.
• Propose and implement solutions that streamline operations and improve data flow, visibility, and reporting.
• Maintain robust documentation for systems, configurations, and processes.

Reporting & Data Management

• Develop and maintain operational and financial reports, dashboards, and KPIs using ERP reporting tools.
• Support data imports/exports, data cleansing, and migration projects.
• Ensure proper security, data governance, and audit compliance practices are followed.

Training & User Experience

• Create and deliver training content, user guides, and documentation for staff across departments.
• Lead training sessions and provide ongoing coaching for power users and department leads.
• Promote best practices to improve user adoption and system proficiency.

Knowledge, Skills and Abilities:

Required

• B.S. in Computer Science, Information Systems, or a combination of related experience, education and/or training to sufficiently and successfully perform the essential functions of the job.
• 3+ years of hands-on experience with Epicor, SAP, Oracle NetSuite, Infor in an analyst, admin, or support capacity.
• Experience working in a manufacturing environment with understanding of production workflows, BOMs, routings, inventory management, quality, and MRP/CRP processes.
• Strong understanding of core ERP modules: manufacturing, supply chain, inventory, finance, production planning, and order management.
• Experience with SQL for queries, analysis, and reporting.
• Familiarity with APIs, integrations, and data migration concepts.
• Experience with ERP reporting tools (SSRS, Crystal Reports, Power BI, NetSuite Saved Searches/Analytics, etc.).
• Knowledge of system architecture, security roles, and configuration best practices.
• Travel requirements: Up to 5% of the year. Air travel may be necessary.
• Demonstrated ability to recognize and work with our Company Values.

Preferred

• Experience in a manufacturing or industrial environment with shop-floor systems.
• Direct experience leading ERP implementations, upgrades, or module rollouts.
• Experience integrating ERP platforms with MES, WMS, CRM, PLM, or EDI systems.
• Understanding of Lean manufacturing principles, process mapping, and continuous improvement methodologies.

Physical Requirements:

• Must be able to lift and carry awkward items weighing up to 50 pounds.
• Requires intermittent standing, walking, sitting and bending throughout the work day.
• Must be able to work in a manufacturing environment, to include working in and around machinery, exposure to noise and chemicals, lights/lasers, etc.
• Must be able to wear appropriate Personal Protection Equipment as required by your position and/or Company policy.

Daniel Defense is an EOE AA M/F/Vet/Disability employer and promotes a "Drug Free Workplace".

Note: The statements above are intended to describe the general nature and level of work being performed by those assigned to the job. This list is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in this job. Responsibilities are subject to change at the discretion of the employer and do not establish a contract of employment – Daniel Defense is an at will employer.

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