Job Description

Job Title: Floor Host (Corporate Hospitality)

Location: San Jose, CA

Pay Rate: $22.90 per hour

Schedule: Full-time, Monday – Friday, 7:30 AM – 4:30 PM

Job Summary

Are you passionate about creating a five-star hospitality experience in a corporate setting? We are seeking a proactive and service-oriented Floor Host to be the primary ambassador for our office space in San Jose. As the "go-to" person on the floor, you will ensure our employees and guests have a seamless, productive, and welcoming experience from the moment they arrive. You will be the central point of contact for information, meeting support, and maintaining the pristine condition of our workspace.

What You'll Do (Key Responsibilities)

• Proactively Manage Meeting Experiences: You'll connect with meeting organizers before their events to confirm all requirements are met—from A/V equipment and lighting to supplies and room temperature. You will be the first point of contact for any real-time support needs.
• Maintain a Welcoming Environment: You will conduct regular floor walks to ensure the entire space—meeting rooms, common areas, and individual workspaces—is in optimal condition and ready for our team and guests.
• Serve as a Knowledgeable Resource: Act as the primary point of contact for employees and guests, expertly answering questions and anticipating their needs. You will be a master of finding creative solutions and connecting people to the right resources.
• Optimize Workspace Utilization: You'll support our dynamic, flexible work environment by helping guests find available workspaces, monitoring meeting room reservations, and reclaiming "no-show" spaces to maximize availability.
• Coordinate with Facilities: You'll work closely with our facility maintenance team by promptly reporting and tracking any issues related to furniture, lighting, or carpeting to ensure our space remains pristine.
• Manage Daily Operations: Handle opening and closing procedures, secure and manage shared equipment, and capture key interaction data to help us continuously improve our services.

What We're Looking For (Qualifications)

• Experience: 2-3 years of experience in a high-touch service or hospitality role is highly preferred (e.g., premium retail, hotel/concierge, restaurant, or event planning).
• Technical Skills: Proficiency with the Microsoft Office Suites and/or Google Workspace. You should be comfortable troubleshooting basic audio/visual equipment.
• Professionalism: A polished and professional appearance and demeanor, with the ability to confidently interact with individuals at all levels of an organization.
• Customer-First Mindset: A genuine passion for helping others and an ability to actively listen to identify both spoken and unspoken needs.
• Adaptability: The ability to multitask, prioritize, and thrive in a dynamic, fast-paced environment where priorities can shift quickly.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

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