Are you a strong communicator who enjoys helping customers and thrives in a fast-paced phone environment? Our client, a Chicago-based company in the auto services/financial space, is actively hiring several Part Time Call Center Representatives to support a growing volume of incoming customer calls. This team works exclusively on inbound calls (not account management), and they’re looking to move quickly.
This is a great opportunity for those in school or other professionals that are looking for the flexibility to create their own consistent schedule and/or supplement other obligations.
RESPONSIBILITIES:
• Handle inbound calls related to accounts, payments, and general inquiries.
• Research and resolve customer issues using internal systems.
• Address concerns professionally and de-escalate when needed.
• Accurately process payments and account changes.
• Follow call guidelines while providing personalized service.
• Meet call volume and performance goals consistently.
QUALIFICATIONS:
• Prior experience in a phone-heavy customer service or call center role preferred, but not required.
• Strong verbal communication, active listening, and interpersonal skills.
• Basic computer proficiency and ability to learn new systems quickly.
• Organized, patient, and able to remain calm under pressure.
• Professional demeanor and reliability are essential.
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