Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

bDlISjNsREVYVE5DUDIrcGV0MHhFcTBPWUE9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

Goliath Partners

Research Scientist Job at Goliath Partners

 ...We're working with a San Francisco client that's got a research team of 50~ professionals and looking to further expand it. They are specifically looking to flesh out their Research Group by hiring a Research Scientist on a hybrid basis. They have seen $300M in a recent... 

Zone IT Solutions

Teradata and Hadoop Developer Job at Zone IT Solutions

 ...Zone IT Solutions is seeking a Teradata and Hadoop Developer to enhance our data solutions team. In this role, you will be responsible for developing and managing large-scale data processing systems and ensuring data integrity while working with advanced analytics and... 

TALENT Software Services

Designer Job at TALENT Software Services

 ...Are you an experienced Designer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Designer to work at their company in Arden Hills, MN. Position Summary: This is a task-oriented position. This... 

Pro-Vac

Hydrovac Operator-Kent Job at Pro-Vac

 ...As a Hydrovac Operator at Pro-Vac... You will work with the largest Vac-Con fleet in the U.S to bring sustainable environmental services to our communities. Every day, you will travel somewhere new, build relationships with current and potential clients, and receive... 

Bass Pro Shops

Email Marketing Manager Job at Bass Pro Shops

 ...POSITION SUMMARY: This is NOT a remote position The Email Marketing Manager leads all lifecycle communication and engagement through the development and execution of email, SMS marketing and mobile push communications. This role will drive the execution of all high...